Refund and Returns Policy

Return and Refund Policy

At Sundari Jewelers, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Processing Time: Orders are processed within 1-2 business days. You will receive a notification once your order has been shipped.
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Delivery Time: Delivery times may vary depending on your location. Typically, orders are delivered within 5-7 business days.
Tracking: Once your order is shipped, you will receive a tracking number to monitor your package.

Eligibility: You have 10 calendar days from the date of receipt to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Process: To initiate a return, please contact us at support@sundarijeweller.com with your order number and reason for return. We will provide you with detailed instructions on how to return your item.
Shipping: You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account will depend on your card issuer’s policies.
Non-Refundable Items: Custom jewelry and items on sale are non-refundable.

Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@sundarijeweller.com and send your item to: Sundari Jewellers, 742133, Beldanga, Murshidabad, West Bengal, India.
Process: To initiate an exchange, contact us with your order number and details about the product you would like to exchange.

If you have any questions about how to return your item to us, please contact us at support@sundarijeweller.com or call us at +91-7699878287.